EGE UNIVERSITY

Library

Service Standarts

EGE UNIVERSITY RECTORATE DIRECTORATE OF LIBRARY AND DOCUMENTATION SERVICE STANDARTS

NO

NAME OF THE SERVICE

REQUIRED DOCUMENTS

THE AVERAGE COMPLETION TIME OF THE SERVICE

1

Membership Process

1-University ID card

2-Filling out the membership form (At first application)

5 Minutes

2

Book Borrowing and Returning Process

1- University ID card (Membership is required)

2-The publication that is being borrowed or returned

3 Minutes

3

Clearance Process

1- University ID card

2-5 Minutes

4

Inter-Library Lending Services

1-University graduate or personnel ID card

2-Filling out the Inter-Library Loan Request Form

Loaned : 2 Business Days

Borrowed: 7 Business Days

5

Customer Services

1- Fulfillment of the user's printed or electronic requests

5 Minutes

6

Audio-Visual  Materials Services

1- University ID card

2-User’s requests

a)Braille printing of the requested publications

b)Scanning and transferring of the requested publications to a CD

c)Scanned publication being turned into .mp3 format

d)Printed publication being turned  into sound format

a- Braille Printing (1 Page): 2 Minutes

b- CD with scanning pages (1 Page)  : 2 Minutes

c- 2 Minutes (1 Page)

d- 10 Minutes (1 Page)

7

Correspondences

1-Incoming Document / Outgoing Document

½ Days

8

Rare Books

1-The publication that is being requested to be scanned  (In accordance to the Copyright Law)

1 Minute (Page)

Primary Contact: Ege University Rectorate Directorate Of Library And Documentation Department Office

Name:Cengiz COŞKUN

Title:Department Manager

Tel:(0232) 388 18 41

Fax:(0232) 388 11 00

E-Mail:coskun.cengiz@ege.edu.tr

Secondary Contact:Ege University Rectorate Directorate Of Library And Documentation

Name:Ali Cemal Demir

Title: Deputy Director.

Tel:(0232) 388 27 05

Fax:(0232) 388 11 00

E-Mail:ali.cemal.demir@ege.edu.tr